Privacy Policy
Privacy Policy
This policy is designed to inform you of our commitment to upholding your right to privacy when using any of our web services. It describes the ways in which we capture information and the ways in which we use it.
For a statement of Smarter Travel Sutton’s wider obligations under Data Protection Act, 1998 please see below to view our Terms and Conditions.
Smarter Travel Sutton is a joint partnership between Transport for London and the London Borough of Sutton.
Smarter Travel Sutton considers its obligations under the Data Protection Act and related legislation to be of paramount importance, and has taken steps to ensure compliance with those provisions.
This privacy policy explains what information Smarter Travel Sutton collects about those customers that use its websites and the procedures we have in place to safeguard your privacy.
What personal information do we collect?
The information we request from you will depend on the type of service you request or register for. It may simply be an e-mail address if you require updates from the website or if you have made an enquiry through the Contact Us page.
We will only request information that is necessary to enable us to provide you with the service you have requested.
We may occasionally collect what is known as sensitive personal data under the Data Protection Act. When we collect this type of data we are required to go to greater lengths to look after it and keep its use to a minimum. We will always aim to get your agreement to our using your sensitive personal data for those limited purposes.
If you are under 18, please get your parent/guardian's permission before providing personal information to Smarter Travel Sutton.
Why do we collect and store your information?
Smarter Travel Sutton operates in a wide variety of areas such as schools, workplaces and in individual homes and therefore uses data in many different ways. These purposes are notified to the Information Commissioner who regulates the Data Protection Act and you can see the current notification for TfL and its subsidiaries at www.informationcommissioner.gov.ukThe principle purposes for which we collect and store your information are:
· For sending out updates for the website
· If you have made a query through the website
· Research
· Marketing
· General information relating to Smarter Travel Sutton’s activities
How do we contact you?
We may contact you to provide the services that you have registered for. Depending on your preferences we may contact you by post, text, email or telephone.
What do we do with your information?
Direct Marketing
When we collect information from you we will tell you if we would like to send you information about our products and services or transport related issues. If you do not wish to receive such information you can contact us on the email below.
advice@smartertravelsutton.org
If we wish to share your data with third parties for marketing purposes, we will again tell you about this and only do so if we get your consent. Again, you may tell us at any time that you no longer agree to your details being shared with third parties for marketing purposes.
Research
Occasionally, we or one of our agents may contact you for research purposes. We only hire reputable third parties do undertake such projects on our behalf. You are under no obligation to participate in this research.
Transferring your information overseas
Smarter Travel Sutton will not transfer your information outside the European Economic Area.
Disclosing information
We may disclose your personal data to our service providers who are responsible for operating some of our services.
These may include Green Guardian. Where such disclosures are made, this will be under contractual arrangements with Smarter Travel Sutton and carried out in accordance with the requirements of the Data Protection Act, 1998.
Smarter Travel Sutton may disclose personal data to the DVLA, police and other law enforcement agencies at their request, for the purposes of crime prevention and detection and where otherwise required to do so by law.
Use of cookies on our site
A cookie is a piece of text that a website transfers to a directory on your computer's hard disk, so that the website can remember who you are. This text file is known as a [cookie[.
A cookie will typically contain the name of the website from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Allowing a website to create a cookie does not give that or any other website access to the rest of your computer, and only the site that created the cookie can read it.
Two types of cookies are used on these websites:
Session cookies
Which are temporary cookies that remain in the cookie file of your browser until you leave the site.
Persistent cookies
Which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies can help a website to arrange content to match your preferred choices. Most major websites use cookies.
Our cookies cannot be used by themselves to identify you.
Find out more about cookies at http://www.allaboutcookies.org/cookies/
How we use cookies on our site and what information we collect
Session cookies
· To allow you to carry information across pages of our site and avoid having to re-enter information
· To allow you to maintain a shopping basket
· Within registration to allow you to access stored information
Persistent cookies
· To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly
· Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so
Third party cookies
Third parties serve persistent cookies via this site. These are used for the following purposes:
· To compile anonymous, aggregated statistics that allow us to understand how users interact with our site and to help us improve the structure of our website. We cannot identify you personally in this way
· To serve advertisements on our site and track whether these advertisements are clicked on by users
· To control how often a particular advertisement is shown
· To tailor preferences
· To count the number of anonymous users of our site
· To provide security within shopping baskets or transactions
Use of web beacons
Some of our web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count visiting these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
Find out more about web beacons at http://www.allaboutcookies.org/web-beacons/
Disabling / enabling cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
You have two options if you wish to disable cookies:
1) You may opt out of the third party cookies used on this site by following a few simple steps which can be found at http://www.websidestory.com/privacy/
2) You may disable cookies through your browser by following the instructions found at http://www.allaboutcookies.org/manage-cookies/
Protecting your information
We use up-to-date industry procedures to protect your personal information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites.
The internet is not a secure medium of communication. Smarter Travel Sutton cannot guarantee the security of any information you input on this website or send to us on the internet.
Smarter Travel Sutton is not, and will not be, responsible for any damages you or others may suffer as a result if the loss of confidentiality of any such information.
Changes to this policy
We may revise this policy at any time by posting the revised policy on the Smarter Travel Sutton website. Your continued use of the site will mean that you accept those revisions.
Links to other websites
The Smarter Travel Sutton website may contain links that make it easier for users to visit other websites. If you use the links to leave this website and to visit one operated by a third party, we will not have any control over that website, makes use of cookies.
Smarter Travel Sutton cannot be responsible for your protection and privacy when visiting such websites. You should check the privacy policies of those websites before entering any personal information.
Contact details
You can contact us through the ‘Contact Us’ section of the website and we will respond as soon as possible.
Or you can email us at:
advice@smartertravelsutton.org
Or give us a call on:
020 8770 4567
Or write to us at:
Smarter Travel Sutton
24 Denmark Road
Carshalton
Surrey
SM5 2JG